Shipping & Returns
Shipping
Everything ships from our farm in Minnesota. We are a family of two doing the making, the wrapping and the packing, so here is exactly what to expect.
Where we ship
The United States and Canada. We don't ship anywhere else.
United States rates
- Free shipping on orders over $50.
- Standard, small orders (up to 1 lb — roughly two to three bars): $7.99
- Standard, larger orders (1–5 lbs): $9.99
- Economy option on larger orders: $9.99, or $19.90 for very large orders
Because a single $8 bar costs almost as much to mail as it does to buy, most people order three or four at a time — or go to $50 and skip the shipping cost entirely. Browse all scents →
Canada rates
Canadian orders are quoted live at checkout through USPS or DHL Express, based on the weight of your order and where it's going. The free-shipping-over-$50 offer applies to US orders only.
Any customs duties, taxes or import fees charged on the Canadian side are the customer's responsibility — those are set by Canada, not by us, and we have no way to pay them in advance.
How fast
Orders generally leave here within two to three business days. If we're at a farmers market or craft show that weekend, it may be a day longer — we'd rather be honest about that than promise same-day and miss it. You'll get a tracking email the moment your box is labeled. Cross-border orders take longer once they leave us, and customs timing is out of our hands.
Come find us instead
If you're anywhere near Faribault or St. Paul, skip the shipping entirely and buy from us in person — you get to smell everything first. See where we'll be →
Returns & problems
If something arrives damaged
Email us within 30 days with a photo and we'll replace it or refund it. No return shipping, no argument — that one is on us.
If the scent isn't what you hoped
Scent is personal, and picking one off a screen is genuinely hard. If a bar isn't right, contact us within 30 days of delivery. Unused, unwrapped bars can be returned for a refund or swapped for a different scent; return shipping is on you, and we'll cover shipping the replacement.
We can't take back a bar that's been used or unwrapped — it's a personal care product. But tell us anyway. We've been doing this since 2014 and we'd rather help you find the scent you'll actually love than win an $8 argument.
Wrong item or missing item
Our fault, our fix. Email us and we'll get the right thing to you.
How to reach us
Email whisperingcreekfarmgirls@gmail.com or use the contact form. A real person answers.